Return, Refund & Exchange Policy

At Dinaya, we strive to deliver quality products to our customers. Please read our policy carefully before placing an order.

1. Return & Exchange Eligibility

Customers may request an exchange within 3 days from the date of delivery only if the product received is damaged or incorrect.

To be eligible for an exchange, the following conditions must be met:

• The product must be damaged or different from the product ordered.
• Customers must contact us within 3 days of receiving the product.
• Clear photos or videos showing the damage or incorrect product may be required for verification.
• The product must be returned in its original packaging, along with any accessories, if applicable.

2. No Refund Policy

Dinaya does not offer refunds on purchases. All sales are final, except for eligible exchanges involving damaged or incorrect products.

We do not accept refund requests for personal preferences, changes of mind, or any other reason unrelated to receiving a damaged or incorrect product.

3. Exchange Policy

If you receive a damaged or incorrect product, please contact our customer support team within 3 days of delivery.

After verification, we will arrange an exchange for the eligible product, subject to availability.

If the same product is unavailable, our customer support team will assist you with the available options.

4. Non-Exchangeable Products

Exchanges will not be accepted in the following cases:

• Products that are damaged due to customer misuse, improper handling, or installation.
• Products reported after the 3-day exchange window.
• Products that have been used, altered, or damaged after delivery.
• Products returned without their original packaging, where applicable.
• Customized or made-to-order products, unless they arrive damaged or incorrect.

5. Shipping Charges

If an exchange is approved because the product was received damaged or incorrect, Dinaya will assist with the exchange process and communicate any applicable shipping arrangements to the customer.

6. Order Cancellation Policy

Orders can only be cancelled before dispatch. Once an order has been dispatched, cancellation requests will not be accepted.

7. Contact Us

For assistance with a damaged or incorrect product, please contact our customer support team within 3 days of delivery. Please provide your order details and supporting photos or videos, if requested.

Our team will review your request and guide you through the exchange process.